Terms of Service

You must be at least 18 years old and able to enter a binding agreement to book a rental. You agree to provide accurate, current information at booking—including your name, phone number, delivery and pickup addresses, and any access instructions—and to keep that information up to date. ToteWorks relies on this information to schedule and complete deliveries and pickups; inaccurate information may delay your order or result in additional charges as described in our Rental Agreement.

Rental prices are shown at booking and charged in full through our payment processor at the time you complete checkout. Prices shown do not include applicable sales tax, if any is required for your address; any such tax would be added at checkout before you pay. An order is confirmed only once payment is successfully processed—we do not hold a reservation on an unpaid order. We do not currently offer delayed or pay-later booking.

Our current cancellation policy:

• 7 or more calendar days before your scheduled delivery: full refund.
• 3-6 calendar days before your scheduled delivery: 50% refund.
• Less than 72 hours before your scheduled delivery: nonrefundable.

ToteWorks may make reasonable exceptions to this policy at our discretion. If ToteWorks cancels your order or is otherwise unable to provide the service, you will receive a full refund.

To reschedule a delivery or pickup date, contact us by phone or through our Contact page—there is currently no self-service way to change your dates online. One reschedule is allowed without a fee when requested at least 72 hours before your scheduled delivery, subject to inventory availability. A later or shorter-notice request may be assessed a $35 rescheduling fee, which ToteWorks may waive at our discretion.

ToteWorks currently serves the Cincinnati Tri-State area (Southwest Ohio, Northern Kentucky, and Southeast Indiana), within our configured service radius. Distance is measured as driving miles, not a straight-line radius. Addresses outside our included delivery distance but within our maximum online-booking distance may be charged an Extended Distance Fee, based on whichever of your delivery or pickup address is farther and applied once to the whole rental, shown to you before you complete your booking. Addresses beyond our maximum online-booking distance cannot be booked online—contact us for a manual quote.

You agree to use our totes and dollies only for ordinary household or business moving purposes, to take reasonable care of them while in your possession, and to return them in the condition described in our Rental Agreement.

You agree not to use ToteWorks totes or dollies to store or transport:

• Hazardous, flammable, or explosive materials
• Illegal substances or items
• Materials that could contaminate the totes (e.g., chemicals, biohazards, food waste)
• Anything likely to cause damage disproportionate to ordinary household goods

Violating this section may result in additional charges as described in our Rental Agreement.

Your rental includes a standard period as shown at booking. If you need more time, extensions are subject to availability and billed at the package's posted extra-week price. If you prevent pickup, are unavailable at the scheduled pickup time, or request additional rental time, we may invoice you for the applicable extra-week price. ToteWorks does not charge you when a delay is caused by us.

ToteWorks provides tote delivery and pickup services on an as-available basis. To the fullest extent permitted by law, ToteWorks is not responsible for indirect, incidental, or consequential damages arising from your use of our service. Nothing in these Terms limits any liability that cannot be limited under applicable law.

If you have questions about these Terms, please reach out through our Contact page.